About the job
About WRITER
At WRITER, we empower the world's leading enterprises to harness the transformative potential of AI-powered work. Our mission is to enhance human capabilities through superintelligence, and we are proving this is achievable with reliable AI technology that integrates IT and business teams to facilitate enterprise-wide transformation. WRITER's comprehensive platform enables hundreds of companies, including industry giants like Mars, Marriott, Uber, and Vanguard, to develop and implement AI agents that leverage their proprietary data, supported by our enterprise-grade language models. With a valuation of $1.9B and backing from top-tier investors such as Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is establishing itself as a frontrunner in the realm of enterprise generative AI.
Founded in 2020, we have established vibrant office hubs in San Francisco, New York City, Austin, Chicago, and London. Our dynamic team is driven and agile, seeking intelligent and dedicated innovators to join us on our mission to shape a brighter future for work with AI.
About the Role
We are on the lookout for a Customer Success Manager to spearhead AI adoption and activation strategies for our most pivotal clients. This role is essential in demonstrating the platform's capabilities and fostering sustained organizational adoption. You will guide clients from initial setup to full production deployment, ensuring a smooth onboarding experience, customized enablement, champion initiatives, and effective change management strategies. By swiftly identifying high-impact use cases, you will facilitate a repeatable and scalable AI program that adapts to clients' evolving needs. Your ability to navigate complex relationships will be crucial in transmitting WRITER's energy and value to our customers. You will play a vital role in designing processes that promote activation, adoption, advocacy, and enduring success tailored to each client's transformative journey.
Collaboration is key as you will work cross-functionally with sales, transformation leads, industry practice experts, product, and enablement teams to craft a seamless customer experience. Success metrics will include accelerated adoption rates, deeper engagement, strategic use cases reaching production, and clients demonstrating measurable business impact.
This is a hybrid position based in our San Francisco office, and you will report directly to our Director of Customer Success.
What You'll Do
Develop and scale activation frameworks, pinpointing repeatable customer deployments while crafting specific strategies that balance standardization with customization.
Lead the strategic direction of customer AI programs, emphasizing change management, AI center of excellence development, and continuous improvement practices.

