About the job
Black Duck Software, Inc. is at the forefront of helping organizations develop secure and high-quality software solutions, effectively minimizing risks while enhancing speed and productivity. As a recognized pioneer in application security, Black Duck offers a suite of solutions including Static Application Security Testing (SAST), Software Composition Analysis (SCA), and Dynamic Application Security Testing (DAST). These tools empower teams to swiftly identify and rectify vulnerabilities and defects across proprietary code, open-source components, and application behaviors. With a robust combination of leading-edge tools, expert services, and unparalleled industry knowledge, Black Duck is uniquely positioned to support organizations in maximizing security and quality within DevSecOps and the entire software development lifecycle.
Position Overview
As a Technical Account Manager (TAM) at Black Duck, you will play a pivotal role in fostering strategic partnerships with our most valued customers. TAMs are crucial in driving customer success and ensuring our innovative solutions are effectively integrated into their CI/CD workflows, enabling efficient management of software risks.
The Team
The Black Duck Technical Account Management team collaborates closely with customers to accelerate the adoption of our technology, maximizing its value. TAMs work in synergy with internal departments to ensure seamless integration of our solutions into customer pipelines, facilitating secure and high-quality software development at scale.
Our Culture
At Black Duck, we cultivate a collaborative and inclusive culture where every team member is encouraged to make a meaningful impact. We prioritize continuous learning, innovation, and diverse perspectives. Our team thrives on open communication, mutual respect, and a shared commitment to excellence. We celebrate our achievements together and support one another through challenges, fostering a strong sense of purpose and community.
Growth Opportunities
Joining Black Duck signifies an investment in your professional development. We provide specialized training, mentorship from industry leaders, and opportunities to engage in groundbreaking projects. You will enhance your technical and leadership skills while assisting customers in transforming their software development practices.
Key Responsibilities
- Prioritize, escalate, and resolve technical product issues
- Provide industry-specific compliance and regulatory guidance
- Deliver role-specific training for developers, testers, product teams, and security administrators
- Drive the adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows
- Ensure value realization by optimizing solution utilization and customer engagement

