About the job
About Us
At Sierra, we are on a mission to revolutionize customer engagement by leveraging AI technology to create more personalized and meaningful experiences. While our headquarters are based in San Francisco, our presence is rapidly expanding with offices in Atlanta, New York, London, France, Singapore, and Japan.
We are driven by core values that shape our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our daily operations and interactions, ensuring we build a supportive and innovative work environment.
Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their impressive backgrounds at top tech companies. Bret, as Board Chair of OpenAI and former co-CEO of Salesforce, and Clay, with his extensive tenure at Google, are committed to driving Sierra's vision forward.
Your Role
As a pivotal member of our Agent Strategy team, you will collaborate closely with Agent Product Managers and Engineers to design, develop, and deploy AI-powered agents that engage with thousands of customers daily.
You will be instrumental in developing agents that integrate product strategy, conversational design, and customer insights, delivering exceptional user experiences.
Serve as a trusted advisor, guiding customers in their AI strategies.
Develop, design, and enhance conversational AI agents, gaining firsthand experience in product development and refinement.
Lead the execution of multiple complex, high-impact agent development projects.
Coordinate effectively with both technical and non-technical stakeholders throughout the entire agent development lifecycle.
Maintain clear and consistent communication with all stakeholders, fostering strong collaborative relationships.
Provide data-driven insights to inform strategic decisions for both customers and internal teams.
What You Bring
Exceptional Communication Skills: Proficient in both verbal and written communication in French and English, with an ability to convey complex ideas clearly.
Strategic Mindset: Capability to analyze data and provide actionable insights that drive AI strategy and product development.
Collaborative Spirit: Proven ability to work effectively in cross-functional teams, combining diverse skill sets to achieve common goals.

