About the job
Join us as a Student Advising and Retention Specialist where your primary focus will be to empower student success through thorough and responsive advisement. In this role, you will guide students in academic advising, registration, financial aid, and healthcare compliance/practicum. Collaborating with the Student Support Liaison, you will take proactive steps to engage students and eliminate obstacles to their educational achievements. You will embody our TEACH values and foster an environment of Chamberlain CARE, aligned with our mission and vision. This position reports to the Supervisor or Manager of Advising and Retention Services.
Responsibilities include:
- Facilitating course registration for students and ensuring clarity on degree and practicum requirements.
- Advocating for students' academic, financial, and healthcare compliance needs by utilizing predictive analytics to identify at-risk scenarios and implementing solutions to enhance academic success.
- Partnering with the Student Support Liaison to ensure coordinated support and seamless communication for students.
- Providing guidance on university policies, self-service tools, and related academic matters.
- Delivering ongoing financial advising by monitoring student accounts and guiding financial planning.
- Utilizing student data systems to track enrollment and graduation metrics, documenting all interactions accurately.
- Maintaining a comprehensive understanding of Title IV regulations and institutional policies.
- Engaging with students through various communication channels, including virtual appointments, calls, and proactive outreach.
- Identifying opportunities for process improvements and technology solutions to enhance the student retention experience.

