About the job
Join our dynamic team at Unitek Learning as a Student Registrar in a hybrid role that offers flexibility with 3 days on campus and 2 days of remote work.
Position Overview:
The Student Registrar plays a crucial role in guiding students through their academic experiences by overseeing records management, registration processes, and transcript evaluations. This position is vital in ensuring adherence to institutional and regulatory standards while simultaneously improving operational efficiency and enhancing the overall student experience. You will work closely with Program Directors, Deans, and Academic Operations staff to foster student retention, facilitate registrations, and ensure satisfaction.
Note: Flexibility in scheduling is required, including possible evenings, Saturdays, and overtime to address campus needs.
Key Responsibilities:
- Review and evaluate incoming transcripts within 48 business hours using Unitek's tools, escalating complex cases as necessary.
- Ensure transcript alignment with course equivalencies across campuses, maintaining precise documentation.
- Oversee student registration processes in accordance with academic calendars, including course scheduling, faculty assignments, and adjustments.
- Coordinate the distribution of Nursing course codes before classes begin.
- Monitor Satisfactory Academic Progress (SAP) and communicate academic standings as per institutional policy.
- Maintain accurate and compliant student records in the Student Information System (SIS).
- Collaborate with campus leadership to manage student status changes efficiently.
- Supervise grade entry, modifications, and academic record maintenance.
- Track and rectify attendance records in SIS, addressing discrepancies promptly.
- Work with Tech Support to resolve any SIS integration challenges affecting student data.
- Update student personal information and ensure continued tech access.
- Respond to student inquiries within 24 business hours, prioritizing urgent matters.
- Provide timely assistance to students, faculty, and staff in alignment with service agreements.
- Process requests for transcript and enrollment verification.
- Verify degree completion requirements, confer degrees, issue diplomas, and manage academic honors.
- Conduct audits of academic files to ensure data accuracy.
- Assist in resolving student complaints and technical issues.
- Generate reports, feedback, and analyses to support campus operations.
- Work collaboratively with regional and campus leadership to establish standardized registrar practices.
- Implement campus-wide initiatives related to registration and records management.
- Perform additional duties as assigned.
Success Metrics: Deliver outstanding student service by achieving registrar KPIs and SLAs, executing registration processes efficiently, and ensuring compliance with FERPA and Unitek Learning policies.