Qualifications
Key Qualifications for SuccessProven experience in administration, preferably in an English Language Teaching (ELT) context.Skilled in managing and resolving complaints effectively.Experience in sales of products and services.Strong background in customer-facing roles.Adept at managing a high volume of queries with efficiency.Proficient in safe recruitment practices, ensuring the hiring of outstanding staff.Problem-solving skills with the ability to present viable solutions.Experience in managing and implementing organizational change.Proficient in performance management and staff development.Ability to inspire and motivate others to reach their goals.Capacity to promote the school and Kaplan International Language services.Exceptional interpersonal skills to build rapport with international students.
About the job
Join Us as a Student Services Manager
Are you passionate about providing exceptional support to students and enhancing their educational experience? Kaplan International is seeking a dedicated Student Services Manager to lead our team in Manchester.
In this pivotal role, you will oversee customer service operations, student finance, and daily administration, ensuring every student enjoys a top-tier Kaplan experience. Your priority will be to uphold the welfare and safeguarding of our students while delivering outstanding customer service.
For a comprehensive job description, please check here. If the link does not function, copy and paste the following URL into your browser: https://tinyurl.com/yhc26c9a.
About Kaplan International
Kaplan International Languages (KIL) is a leading provider of English language education, helping students from across the globe enhance their language skills. With campuses in six countries, we boast the largest network of international language schools in the English-speaking world. Our schools are situated in vibrant, desirable locations, offering the perfect environment for students to achieve their goals. We provide a diverse range of courses, from General English and exam preparation to intensive 8-month programs.