About the job
At Tend, we redefine the dental experience by merging exceptional hospitality, cutting-edge technology, and clinical excellence. As the Studio Manager, you will oversee the daily operations of our studio, ensuring that our patients receive unparalleled care while your team feels motivated, supported, and inspired. With a focus on operational efficiency, financial performance, and a positive workplace culture, you’ll manage a team of 10-20+ staff members.
Key Responsibilities:
- Direct Daily Operations: Ensure the studio functions smoothly in terms of staffing, scheduling, inventory management, and patient flow.
- Enhance Patient Experience: Collaborate with healthcare providers and staff to meet or exceed NPS and revenue targets while addressing patient concerns with empathy.
- Drive Team Performance: Track key performance indicators, provide real-time coaching, and adjust strategies to achieve studio goals.
- Develop Your Team: Lead onboarding, training, and regular evaluations to foster alignment, accountability, and professional growth among your staff.
- Cultivate Studio Culture: Embody Tend’s values and promote a work environment characterized by respect, inclusivity, and collaboration.
- Cross-Functional Partnership: Collaborate with People, Clinical, and Operations teams to recruit, retain, and empower a high-performing studio staff.
- Ensure Compliance & Quality: Conduct routine walk-throughs to uphold a safe, compliant, and inviting studio atmosphere.
- Optimize Scheduling: Manage staff schedules to balance patient accessibility with operational efficiency and performance objectives.