About the job
Join Us in Pioneering Innovation!
Woolpert stands as a distinguished global leader in architecture, engineering, and geospatial services. We merge design excellence with state-of-the-art technology to provide outstanding value to our clients. Our dedicated team is passionate about their work and is committed to nurturing the next generation of industry leaders. As a certified Great Place to Work®®, we celebrate progress and innovation, offering boundless opportunities for career advancement.
About Woolpert
As a renowned name in Architecture, Engineering, and Geospatial (AEG), Woolpert has a longstanding and growing presence throughout Australia. Building on our legacy as AAM, we provide cutting-edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects.
Our culture, known as the Woolpack, is founded on innovation, inclusion, and ownership. Through our Principal Program, every team member has the potential to become a company owner and partake in our collective success. Woolpert is proud to have been recognized as a Great Place to Work® for the ninth consecutive time.
Your Role as a Support Consultant
Woolpert’s Digital Delivery Team is on the lookout for a Support Consultant. You can choose to work from our offices located in Brisbane, Perth, Melbourne, Sydney, or Adelaide in this hybrid role.
In this position, reporting to the Project & Support Manager, you will have the opportunity to assist clients in resolving technical support cases submitted through our geospatial help desk.
As a Support Consultant at Woolpert, your responsibilities will include:
- Acting as a trusted point of contact for our clients, confidently resolving first and second level software support requests.
- Managing customer inquiries via phone and email through our Helpdesk system, collaborating with internal teams to triage and resolve technical issues.
- Investigating, troubleshooting, and resolving software issues across our geospatial platforms, including VertiGIS Geocortex and Esri ArcGIS.
- Providing regular reports on support KPIs.

