About the job
Join our dynamic team at AvePoint, where we are on the lookout for enthusiastic and approachable Support Engineers. If you possess exceptional communication skills, a passion for learning new technologies, and a proven history of delivering excellent customer service, we want to hear from you! This role offers the chance to develop your IT and communication skills while tackling a diverse range of IT challenges.
Responsibilities:
- Act as the primary point of contact for project-specific customer inquiries and issues, ensuring timely resolution.
- Foster customer satisfaction through effective Project Support and Maintenance.
- Gather information and conduct comprehensive analyses, diagnoses, and troubleshooting.
- Adhere to SLA commitments for response and resolution, and perform root cause analyses for technical issues.
- Communicate effectively with customers and collaborate with the Internal R&D team regarding necessary bug fixes.
- Manage the status of reported issues, ensuring they are resolved efficiently and promptly.
- Continuously assess existing processes to enhance customer support activities.

