About the job
At Hudl, we empower exceptional teams. By bringing together the finest talent, we foster an environment where continuous learning and innovation thrive. Our commitment to a supportive culture is evident in our recognition as one of Newsweek's Top 100 Global Most Loved Workplaces.
We envision ourselves as the backbone of athletic achievement, supporting the invaluable lessons of teamwork, the impact of inspiring coaches, and the pursuit of excellence. Our solutions empower teams worldwide to enhance their game through cutting-edge video capture, data analysis, highlight sharing, and more.
Are you ready to make a difference with us?
Your Role
As a Support Representative, you will be the primary point of contact for our users, addressing inquiries via phone, email, and online chat. You will collaborate with your team to provide transformative support experiences for coaches, analysts, athletes, and fans alike.
Your responsibilities will include:
- Be the Frontline Advocate. You will answer calls and emails, tackling everything from how-to inquiries to technical troubleshooting across our suite of products and features.
- Enable Success for Teams and Athletes. Your guidance will ensure clients leverage Hudl to its fullest potential, enhancing their performance.
- Practice Empathy. Listening to our users and providing creative solutions will be key to your success.