What You Bring to the Team:Fluency in English is essential; knowledge of German and other languages is advantageous.Strong sense of responsibility, excellent organizational skills, and outstanding communication abilities.Experience in online chat or technical support is preferred.Adept at crafting clear and concise communication quickly without compromising quality.
About the job
Join our dynamic team in Kyiv as a Support Service Manager! This role requires you to be in the office 3-4 days a week, with a convenient shuttle service from the nearest metro station.
Choose your preferred shift: 9:00 AM - 6:00 PM or 2:00 PM - 11:00 PM (late shifts may be completed from home).
As a Support Service Manager at Quantum-Systems, a prominent manufacturer of Unmanned Aerial Vehicles (UAVs) utilized by the Ukrainian armed forces, you will be pivotal in ensuring exceptional customer satisfaction and operational excellence.
Your Daily Responsibilities:
Offer user support via inbound chats and calls.
Identify and document client issues in our CRM system.
Analyze and resolve user problems effectively.
Collaborate with other departments to address user issues and generate departmental reports.
Prepare necessary documentation for the receipt and issuance of UAVs and their components from repair.
Generate reports and liaise with manufacturers regarding incidents.
About Quantum-Systems
Quantum Systems is at the forefront of developing, designing, and manufacturing small Unmanned Aerial Systems (sUAS). Our innovative electric vertical take-off and landing (eVTOL) systems are engineered for maximum range and versatility, providing users with an unparalleled experience. We leverage advanced software capabilities, including edge computing and real-time data processing, to revolutionize aerial data applications.
This job posting is no longer active and is not accepting applications.
Support Service Manager at Quantum-Systems | Kyiv, Ukraine
What You Bring to the Team:Fluency in English is essential; knowledge of German and other languages is advantageous.Strong sense of responsibility, excellent organizational skills, and outstanding communication abilities.Experience in online chat or technical support is preferred.Adept at crafting clear and concise communication quickly without compromising quality.
About the job
Join our dynamic team in Kyiv as a Support Service Manager! This role requires you to be in the office 3-4 days a week, with a convenient shuttle service from the nearest metro station.
Choose your preferred shift: 9:00 AM - 6:00 PM or 2:00 PM - 11:00 PM (late shifts may be completed from home).
As a Support Service Manager at Quantum-Systems, a prominent manufacturer of Unmanned Aerial Vehicles (UAVs) utilized by the Ukrainian armed forces, you will be pivotal in ensuring exceptional customer satisfaction and operational excellence.
Your Daily Responsibilities:
Offer user support via inbound chats and calls.
Identify and document client issues in our CRM system.
Analyze and resolve user problems effectively.
Collaborate with other departments to address user issues and generate departmental reports.
Prepare necessary documentation for the receipt and issuance of UAVs and their components from repair.
Generate reports and liaise with manufacturers regarding incidents.
About Quantum-Systems
Quantum Systems is at the forefront of developing, designing, and manufacturing small Unmanned Aerial Systems (sUAS). Our innovative electric vertical take-off and landing (eVTOL) systems are engineered for maximum range and versatility, providing users with an unparalleled experience. We leverage advanced software capabilities, including edge computing and real-time data processing, to revolutionize aerial data applications.