About the job
About Us:
At HavocAI, we are pioneering the field of collaborative autonomy, where teams of machines work autonomously to tackle complex human challenges. As the foremost leader in autonomous surface vessels, we cater to a diverse array of defense and commercial maritime operations. Our commitment to innovation and rapid growth drives us to seek individuals who are enthusiastic about problem-solving, eager to push boundaries, and dedicated to making the world a safer place. Join us in our mission!
About the Role:
We are looking for a dedicated Support Software Engineer to join our dynamic team and deliver essential technical support for our autonomous surface vessel operations. In this entry-level position, you will play a crucial role in diagnosing and resolving system issues, facilitating remote deployments, and collaborating with our autonomy, hardware, and software teams to enhance system reliability. This role is high-impact and offers significant visibility, requiring excellent communication skills, adaptability, and a proactive approach.
Key Responsibilities:
- Provide Tier 1–2 support for remote maritime autonomy deployments, troubleshooting issues with onboard systems including ROS, networking, system processes, and payloads.
- Monitor live missions and logs, responding to any irregularities during operations, which may require off-hours or weekend support due to global mission schedules.
- Effectively communicate with internal teams and field operators to gather diagnostic data and propose solutions.
- Utilize tools such as Linux terminal, Balena, ROS, and Docker to address and resolve system-level challenges.
- Assist in preparing software images, provisioning hardware, and configuring telemetry and communication channels.
- Contribute to the enhancement of internal tools, automation, and documentation to ensure swift and smooth deployments.
- Participate in rotational support outside of standard business hours.