About the job
About Versaterm
Versaterm is a pioneering provider of public safety solutions, dedicated to empowering agencies to enhance the way they serve their communities. Since our inception in 1977, we have developed an extensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our strategic focus on purposeful integrations and selective growth aims to streamline workflows, enabling our clients to achieve operational efficiency, improved service delivery, and equitable outcomes.
Our team is fueled by a commitment to innovation, expertise, and customer success. As we expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and shape the future of public safety technology. If you are eager to make a significant impact, we invite you to connect with us.
The Role
The Support Specialist II – Hybrid will provide Tier 2 technical support and user enablement, demonstrating moderate proficiency in both areas. You will address hardware diagnostics and system performance challenges while implementing advanced features and customizing workflows. This role serves customers requiring both technical resolutions and optimization for advanced usage.

