About the job
Join the exciting team at Mercier Consultancy Group as a Swedish Speaking Customer Service Representative, specializing in Subscription-Based Services. This role offers the unique opportunity to work remotely while being based in the picturesque landscapes of Greece. Ideal candidates will be passionate about providing exceptional customer service and eager to contribute to a dynamic and lively team.
Key Responsibilities
- Handle inquiries related to subscription services via phone, email, and chat in Swedish.
- Communicate subscription plans, pricing, and benefits effectively to customers.
- Assist customers with subscription management, including upgrades, downgrades, and cancellations.
- Ensure a high level of customer satisfaction by resolving issues and inquiries efficiently.
- Document all customer interactions in the CRM system for accurate record-keeping.
- Work collaboratively with internal teams to enhance customer experience and optimize processes.
- Stay updated on company products and industry trends to provide the best support.

