About the job
Join Mercier Consultancy MD for a thrilling opportunity as a Swedish Speaking Customer Service Representative for an E-Commerce Platform, with the unique chance to work from beautiful Greece. This position is ideal for individuals who have a passion for online shopping and delivering exceptional customer service. In this role, you will assist customers in Swedish, offering them the necessary information and support to enhance their online shopping experience.
Key Responsibilities
- Address customer inquiries regarding product availability, orders, shipping, and returns through various channels including phone, email, and chat, all in Swedish.
- Provide detailed information about promotions, product specifications, and e-commerce policies.
- Guide customers through the e-commerce platform to ensure a smooth shopping experience.
- Resolve customer issues and complaints swiftly while ensuring a high level of satisfaction.
- Accurately document customer interactions in our CRM system for effective tracking and follow-up.
- Work collaboratively with internal teams to enhance service delivery and meet customer needs efficiently.
- Stay informed about the latest trends in e-commerce and platform features to improve customer engagement.

