Qualifications
Key Responsibilities:• Manage incoming customer interactions through phone, chat, and email.• Assist users with account setup, login issues, and subscription management.• Provide support for streaming, playback, and app-related technical issues across various devices.• Offer clear information regarding subscriptions, billing, promotions, and platform features.• Address customer inquiries in a professional, friendly, and solution-oriented manner.• Ensure high customer satisfaction levels through accurate and empathetic support.Required Qualifications:• Fluency in Swedish and English, both written and spoken.• Excellent communication skills coupled with a customer-centric approach.• Strong problem-solving capabilities and comfort with digital technologies.• Ability to maintain composure and professionalism while addressing customer concerns.• Previous experience in customer support, technical support, or digital services is a plus.• A keen interest in streaming platforms, digital media, or online entertainment is advantageous.
About the job
Are you passionate about digital entertainment and eager to assist others in maximizing their online experiences? A premier global streaming service is on the lookout for enthusiastic Customer Support Specialists to join its dynamic team in Greece.
In this role, you will provide support to subscribers of a prominent streaming platform, aiding them with account-related inquiries, subscription management, and technical troubleshooting. As a vital point of contact, your role will be instrumental in ensuring users enjoy uninterrupted access to their favorite movies, series, and exclusive content.
Become part of an international and vibrant environment where entertainment, technology, and customer satisfaction intersect, and where your support plays a direct role in enhancing everyday entertainment experiences for users.
About bluselection
Bluselection is a leading recruitment agency that connects talented professionals with exciting opportunities in the digital entertainment sector. Our client, a global streaming giant, is dedicated to providing unparalleled entertainment experiences to audiences worldwide.