About the job
A LITTLE BIT ABOUT Boldr
Boldr is the world’s first global B-Corp committed to providing exceptional client experiences while creating pathways to dignified, meaningful work in communities across the globe. We are a diverse, global team passionate about connecting individuals with shared values to create a bold impact.
With over a thousand team members spanning five countries, our goal is to grow our workforce to over 5,000 employees by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Authenticity is the foundation of meaningful connections.
- Curiosity drives our best work.
- We embrace a dynamic environment for growth.
- Our success is a blend of ambitious vision and operational excellence.
- Empathy is at the core of great partnerships.
WHAT IS YOUR ROLE
As the Team Captain, you will oversee the daily operations of your team. Serving as a key escalation point for issues beyond the agents' authority, you will collaborate closely with the Client Experience Manager and the People Manager to uncover growth and development opportunities for team members.
WHY DO WE WANT YOU
We seek impact-driven individuals who are enthusiastic about contributing to Boldr’s growth and purpose. Our team members are expected to become our partners in success, giving their all, sharing their unique talents, and embodying our core values of curiosity, dynamism, and authenticity.
WHAT WILL YOU DO
People Management
- Identify coaching and development opportunities for team members.
- Monitor attendance, punctuality, and other personnel issues, escalating them as necessary to HR for appropriate action.
- Support the team during peak times by addressing customer tickets directly to maintain service levels and team morale.
- Deeply engage with the team’s daily activities, understanding processes and challenges to lead effectively.
Performance Quality Management
- Evaluate team performance and provide regular, constructive feedback through coaching and performance reviews.
- Ensure team members receive proper training to meet client expectations consistently.
- Help the team achieve company and client-specific KPI targets.
Logistics
- Ensure that team members have the necessary resources and support to meet service levels.
- Recommend relevant alternatives to improve product offerings and solutions.

