Qualifications
Excellent communication skills: Strong verbal and written communication abilities are essential for coordinating with clients, operators, and other stakeholders.Customer service: Providing outstanding customer service is key, so interpersonal skills and a client-focused attitude are crucial.Organizational skills: Coordinating private travel involves managing logistics, schedules, and details, making organizational skills and attention to detail vital.Aviation knowledge: Some understanding of aviation regulations, terminology, and procedures is advantageous.Problem-solving skills: The ability to handle unexpected situations and resolve issues is important in this role.Ability to work under pressure: Must be able to multitask, prioritize effectively, and manage tasks with a sense of urgency.Computer skills: Proficiency with charter booking, communication, and data management software is required.
About the job
Experience the Exciting Life of a Team Charter Flight Broker
As a vital member of our charter flight team, your primary responsibility will be to manage the entire process of private charter flights, from initial inquiries and quotes to booking aircraft and the successful completion of each charter.
- Build and maintain relationships with key travel bookers within your client portfolio.
- Establish and nurture connections with operators.
- Assist in expanding our database of operators, ensuring that all operator and fleet information is accurate and up-to-date.
- Promptly manage client charter requests.
- Handle and communicate all booking changes as needed.
- Create flight briefs and post-flight reports.
- Ensure that all flight bookings comply with our legal and compliance standards.
- Manage invoicing requirements from clients and suppliers.
- Prepare ad-hoc reports as per client requests.
- Occasional domestic travel may be required to visit clients and operators.
- Assist brokers with ad-hoc tasks as needed.
- This role requires flexible working hours; you may occasionally need to work outside of regular business hours.
Training
We are dedicated to ensuring you become an exceptional salesperson. To support this, we have developed a comprehensive 14-month training program that must be completed before you begin your sales activities! (This includes 6 months of flight service training, 6 months of broker training, and classroom training at our London headquarters.)
About Mountfitchet Group
From movie stars and musicians to models, sports celebrities, and C-level executives, they all travel by private jet and helicopter. But have you ever wondered who finds the perfect aircraft for them? The answer is: professionals like us.Our private jet division provides charter services for helicopters and private jets for various needs, including corporate travel, business acquisitions, fashion shows, and more. As our company continues to grow, we face new challenges every day and invite you to join us.If you join us, you will start in foundational sales, with a senior salesperson assigned as your mentor. During your first 14 months, you will work closely with your mentor, learn on the job, and benefit from our top-notch training program. Throughout this period, you will act as a flight representative, witnessing firsthand how we ensure a seamless private jet charter experience. You will learn about building sales lists, the capacity of various aircraft, and managing charters, among many other valuable skills.
