About the job
Job Overview
As a Team Lead at Petsense, you will play a vital role in supporting the Store Manager and Assistant Store Manager in achieving operational, sales, and merchandising goals. You will ensure that our customers receive exceptional service while fostering a safe and efficient work environment for all team members and stakeholders. This position entails training team members on the effective implementation of policies and procedures to maintain high standards.
Key Responsibilities
The ideal candidate will be flexible, adaptable, and focused on service excellence. Your responsibilities will include:
- Consistent and reliable attendance.
- Availability to work varied shifts, including evenings, weekends, and holidays as needed.
- Creating and maintaining a safe work environment by following and enforcing company policies.
- Supporting sales initiatives with a customer-first approach, including:
- Expressing gratitude to customers.
- Engaging effectively with customers and their pets.
- Recommending appropriate products and services.
- Ensuring a memorable shopping experience.
Your daily tasks will encompass:
- Implementing merchandising activities for basic, promotional, and seasonal items.
- Conducting opening and closing procedures.
- Managing bank deposits and store assessments.
- Prioritizing workflow and organizing tasks effectively.
- Recovering merchandise and participating in freight processes.
- Executing price changes and handling customer inquiries or complaints professionally.
- Adhering to loss prevention protocols and managing alarm responses.
- Collaborating with team members to meet job responsibilities and financial targets.
- Operating cash registers and supervising cash handling.