About the job
- Strategic Leadership: Develop and implement productivity, quality, and service standards for the entire team.
- Team Management: Oversee and support our intermediate managers (Front and Back Office) to sustain a positive, performance-driven team environment.
- Client Excellence Advocate: Supervise daily operations of the after-sales service and set customer satisfaction goals in close collaboration with Sales and Remarketing teams.
- Performance Mastery: Ensure customer satisfaction by managing key performance indicators and providing regular reporting of successes and challenges to stakeholders.
- Outsourcing Management: Work with our outsourced partners to ensure service levels align with group standards.
- Operational Synergy: Maintain perfect coherence among teams to ensure smooth execution of vehicle transactions.
- Continuous Improvement: Identify customer journey friction points and implement innovative solutions to enhance overall service efficiency.

