About the job
We are seeking a dedicated Team Lead for our Collections and Applications team, responsible for overseeing the recording of collections and credit management transactions. This role requires comprehensive knowledge of Order to Cash (OTC) processes, including sales order management, collections, and billing. The successful candidate will serve as the primary point of contact for customer and stakeholder inquiries, ensuring seamless communication and resolution of issues.
Key Responsibilities:
- Oversee the complete cycle from order entry to cash receipt, ensuring precision and efficiency.
- Guarantee the timely and accurate generation and delivery of customer invoices.
- Supervise the application of incoming payments to customer accounts and manage collection activities.
- Follow up on overdue accounts to minimize Days Sales Outstanding (DSO).
- Prepare and maintain comprehensive reports on customer collection status and outstanding receivables.
- Investigate and resolve billing disputes, short payments, and customer deductions.
- Coordinate with various stakeholders to gather additional information regarding collections and credit management transactions.
- Maintain strong relationships with key customers to ensure satisfaction and prompt payment.
- Update department Standard Operating Procedures (SOPs) regularly and adhere to defined Service Level Agreements (SLAs).
- Lead efforts to identify inefficiencies and drive automation initiatives.

