About the job
We are seeking an exceptional Team Lead with a strong background in business analysis and e-commerce technology. The ideal candidate will possess a proven track record of defining business requirements and successfully executing technical projects. You will collaborate closely with peers, operations managers, senior leaders, and business teams across the US, CN, and EU to identify Seller support needs and finalize program scopes.
Key Responsibilities:
- Collaborate with Sales and Business teams to understand Seller support requirements.
- Oversee daily metrics generation and conduct in-depth analysis of issues.
- Engage regularly with key stakeholders and Sellers to ensure adherence to service standards.
- Design and implement program changes to improve processes.
- Develop innovative solutions to address challenges faced by the team.
- Work alongside technology teams to create automated solutions.
- Drive efficiency improvements and elevate service standards.
In this role, you will:
- Take ownership of reporting metrics for the Listing program.
- Utilize SQL skills to analyze data, identify issues, and propose effective solutions.
- Advise the team on emerging trends and optimal solutions.
- Collaborate with tech teams to lead automation initiatives.
- Actively participate in the hiring process to build a capable team.
- Monitor real-time service levels and ensure schedule adherence.
- Serve as the primary point of contact for escalated issues.

