About the job
- Provide strategic leadership and mentorship for the technical writing team, serving as the primary authority for documentation quality across various projects.
- Ensure that all documentation meets high standards of quality, consistency, compliance, and is aligned with business goals, delivery methodologies, and regulatory requirements.
- Act as the documentation liaison between Business, IT Delivery, Architecture, QA, Risk, and Compliance to ensure that all outputs are clear, auditable, reusable, and fit for their intended purpose.
Key Responsibilities
- Define, manage, and continuously improve the technical documentation framework across IT programs, ensuring alignment with SDLC, Agile, and hybrid delivery models.
- Establish and uphold documentation standards, templates, style guides, and version control practices within the Digital Transformation & Projects unit.
- Guarantee that all project documentation adheres to internal governance, audit, and regulatory standards.
- Collaborate effectively with Program Managers, Business Analysts, Architects, QA professionals, and Developers to convert complex technical and business concepts into clear, structured, and actionable documentation.
- Facilitate effective project delivery and operational readiness while ensuring a smooth transition to IT support teams.
- Support regulatory audits and risk assessments by maintaining high-quality documentation, minimizing repeat audit findings.
- Serve as the definitive authority for documentation quality across all IT projects.
- Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation methodologies.
- Maintain a centralized knowledge repository to promote consistency, reuse, and retention of institutional knowledge.
- Identify and implement improvements in documentation efficiency through structured authoring, automation, and modern tools.