About the job
What Will You Do?
Your primary objective is to craft a delightful shopping experience for our customers, encouraging them to return and shop with us again. You achieve this by supporting your team, ensuring they are always ready to assist customers in the best possible way. Alongside the other Team Leader for Shopping Experience, you will oversee the staff in Småland and Trolleys/Shopping tools departments. You will report directly to the Shopping Experience Manager.
About the Role
In this position, you will contribute to creating an exceptional shopping experience for our customers. As a team leader, you embody IKEA's values and foster a strong IKEA culture within the team, inspiring colleagues to achieve store goals. Your responsibilities include managing the daily operations of your team (15 to 20 employees), ensuring appropriate staffing levels, and handling the recruitment and onboarding of new team members. You will conduct performance reviews, support employees who are unwell, and coach your team as needed.
Customer Focus
Ensuring our customers consistently have a positive and successful shopping experience is your top priority. You accomplish this by:
- Making sure team members are available and prepared to assist by prioritizing customer needs.
- Empowering your team through knowledge, trust, leadership, and motivation, enabling them to provide excellent customer service.
- Spending as much time as possible in your work area to support and coach your colleagues, ensuring customers leave with a positive impression, encouraging them to return for future shopping.
Personal Development
- Leading by example, you actively work to maintain IKEA's culture by focusing on unity, simplicity, continuous improvement, cost awareness, and the acceptance and delegation of responsibilities.
- You keep your colleagues informed so they can effectively fulfill their roles.
- You take responsibility for your own development and seek guidance from your manager to enhance your competencies.
Who Are You?
You are a hands-on leader with a passion for developing and inspiring your team members. You can communicate clearly and confidently in both Dutch and English.
Additionally:
- You are skilled at setting clear objectives for others and providing constructive feedback.
- You prioritize leading your team by example.
- You possess a commercial mindset.
- You have a passion for home decor.
- You can prioritize and organize both your work and that of others effectively.