About the job
Lead Europe Travel Operations | Elevate Exceptional Experiences
Are you driven by a passion for orchestrating seamless and high-quality travel experiences while leading and nurturing high-performing teams? We are seeking an enthusiastic and meticulous Team Manager for Europe Travel Operations to play a crucial role in shaping the exceptional service delivery of our Lifestyle and Travel Managers to our esteemed members.
This role is where operational excellence intersects with people leadership, ideally suited for an individual who thrives on refining processes, mentoring others, and making a significant impact within a fast-paced, international setting.
Key Responsibilities
- Support & Quality Assurance
Deliver quality assurance, coaching, and daily operational support to Lifestyle and Travel Managers, ensuring a consistent standard of service excellence. - Operational Oversight
Manage escalations, AUX lists, crisis reporting, and cross-functional queries within European Travel operations. - Team Leadership & Development
Lead, mentor, and cultivate a high-performing team, including conducting performance evaluations and developing structured growth plans. - Commercial & Compliance Management
Oversee Swiss Card waivers, Centurion authorizations, and commercial checks to ensure accuracy, compliance, and reporting integrity. - Process & Systems Improvement
Maintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement enhancements. - Workforce Planning & Hiring
Assist in workforce planning, role design, and cross-regional recruitment initiatives. - Supplier & Proposition Coordination
Manage supplier updates, training, and market insights to ensure a competitive and relevant travel offering. - Reporting & Business Support
Produce monthly reports, analyze trends, support risk management, and contribute to internal communication efforts.

