About the job

Team Manager, Independent Facilitation
Location: Remote (California)
As the Team Manager of Independent Facilitation at NeuroNav, you will play a pivotal role in leading, mentoring, and developing a dedicated team of Independent Facilitators (IFs). These professionals deliver essential post-enrollment services to individuals and families involved in California's Self-Determination Program (SDP). Your focus will be on ensuring the highest standards of service delivery, adherence to SDP guidelines, and outstanding customer satisfaction.
This position combines people management with operational oversight, providing resources and support to IFs while holding them accountable for their performance, documentation, and compliance. Collaborating closely with organizational leadership, finance, and compliance teams, you will help strengthen sustainable service delivery throughout NeuroNav.
At NeuroNav, we are committed to empowering individuals with disabilities, granting them autonomy, respect, and true control over their services. Our mission is to improve the quality of life for those with developmental disabilities through simplicity, choice, and reliable execution. We guide families through the Self-Determination Program, a transformative approach that fosters creativity and flexibility in service delivery.
About NeuroNav
Founded in 2020 at Stanford and supported by the Stanford Innovation Fellowship, NeuroNav is revolutionizing how individuals with developmental disabilities access services. With the help of dedicated Navigators and mission-driven experts, we have successfully assisted hundreds of clients in enrolling in the Self-Determination Program, and we are rapidly expanding our reach throughout California.
Key Responsibilities:
Team Leadership & Supervision
Directly supervise and coach a team of 10-15 IFs.
Support team performance through regular check-ins, performance metrics monitoring, and professional development planning.
Cultivate a culture of accountability, collaboration, and person-centered practices.
Service Quality & Oversight
Ensure IFs provide consistent, high-quality ongoing supports aligned with the lev...

