Significant experience managing teams in operations, customer service, or account management, particularly in performance-driven contexts.Strong focus on KPIs, organization, prioritization, and problem-solving.Leadership skills: coaching, skill development, conflict resolution, and escalation management.Proficiency in CRM, ticketing software, and Microsoft Office/Google Workspace (especially Excel/Sheets).Fluent Italian (C1/C2 required); English (B2) is preferred, and knowledge of French is a plus.Experience in the renewable energy sector is a plus.Full-time - 40 hours a week, 5 working days.
About the job
We are seeking a proactive and experienced Team Manager for our Operations Department within the renewable energy sector. The ideal candidate will lead our operational teams in a dynamic environment, ensuring seamless coordination across internal functions, optimizing operational efficiency, and maintaining high-quality standards through effective leadership, KPI governance, and continuous improvement.
Main Responsibilities:
Lead, motivate, and develop the team through coaching, feedback, and growth plans.
Set clear objectives, monitor performance, and address gaps with targeted action plans and training.
Oversee daily operations, ensuring operational continuity, quality, and adherence to deadlines.
Plan and balance workloads and priorities to ensure operational continuity and deadline compliance.
Define and monitor team KPIs (productivity, quality, SLA/processing times, escalation, customer satisfaction) and drive continuous improvement initiatives.
Manage escalations and complex issues, fostering a positive and productive work environment.
Collaborate with Sales, Operations, Engineering/Tech, and Customer Care to align end-to-end processes and objectives.
Provide periodic reports to management detailing results, risks, root causes, and action plans.
Ensure data quality and completeness in CRM/ticketing systems and promote the adoption of work tools.
About enpalbv
Enpal is Europe's first green unicorn. We operate in the renewable energy sector with the aim of accelerating the energy transition through photovoltaic solutions and innovative services, putting the customer at the center of our operations.
This job posting is no longer active and is not accepting applications.
Team Manager - Operations | Renewable Energy Sector | Fluent Italian Required
Significant experience managing teams in operations, customer service, or account management, particularly in performance-driven contexts.Strong focus on KPIs, organization, prioritization, and problem-solving.Leadership skills: coaching, skill development, conflict resolution, and escalation management.Proficiency in CRM, ticketing software, and Microsoft Office/Google Workspace (especially Excel/Sheets).Fluent Italian (C1/C2 required); English (B2) is preferred, and knowledge of French is a plus.Experience in the renewable energy sector is a plus.Full-time - 40 hours a week, 5 working days.
About the job
We are seeking a proactive and experienced Team Manager for our Operations Department within the renewable energy sector. The ideal candidate will lead our operational teams in a dynamic environment, ensuring seamless coordination across internal functions, optimizing operational efficiency, and maintaining high-quality standards through effective leadership, KPI governance, and continuous improvement.
Main Responsibilities:
Lead, motivate, and develop the team through coaching, feedback, and growth plans.
Set clear objectives, monitor performance, and address gaps with targeted action plans and training.
Oversee daily operations, ensuring operational continuity, quality, and adherence to deadlines.
Plan and balance workloads and priorities to ensure operational continuity and deadline compliance.
Define and monitor team KPIs (productivity, quality, SLA/processing times, escalation, customer satisfaction) and drive continuous improvement initiatives.
Manage escalations and complex issues, fostering a positive and productive work environment.
Collaborate with Sales, Operations, Engineering/Tech, and Customer Care to align end-to-end processes and objectives.
Provide periodic reports to management detailing results, risks, root causes, and action plans.
Ensure data quality and completeness in CRM/ticketing systems and promote the adoption of work tools.
About enpalbv
Enpal is Europe's first green unicorn. We operate in the renewable energy sector with the aim of accelerating the energy transition through photovoltaic solutions and innovative services, putting the customer at the center of our operations.