About the job
At Braze, we pride ourselves on having a team that is not only approachable but also exceptionally kind and passionately dedicated. Our culture thrives on igniting this passion by setting ambitious standards, fostering collaborative teamwork, and promoting a harmonious work-life balance. As we navigate rapid global growth, we are committed to enhancing equity and opportunity within our organization and beyond.
To thrive in this environment, you must be ready to hold yourself and your colleagues to high standards. Here, you will always find ways to contribute through autonomy, accountability, and a willingness to embrace new perspectives—key elements that drive our ongoing success.
Our intrinsic curiosity and eagerness to share diverse interests inject a unique vibrancy into our culture, making it a rewarding place to work.
If you are motivated to tackle exciting challenges and possess a proactive approach to change, you will be empowered to make a significant impact with the support of a dedicated and enthusiastic team. If you believe that Braze is the right fit for you, we are excited to meet you!
WHAT YOU'LL DO
As a Technical Account Manager, you will take ownership of the ongoing technical relationships throughout the entire lifecycle of customers in your portfolio. This role involves close collaboration with the Customer Success and broader account teams as you serve as a trusted technical advisor. You will define the Braze technology strategy for customers utilizing our premium TAM service, helping them unlock the full potential of the Braze platform.
Your primary focus will be to enhance value, retention, and product adoption throughout the customer lifecycle, acting as the technical liaison between Braze and your clients' product and engineering teams. You will be responsible for understanding your customers' needs and proactively spearheading technical initiatives that enable them to achieve their business objectives.
Managing a portfolio of named accounts, primarily within the Enterprise and Strategic classifications, you will engage with customers that have complex organizational structures and architectures, presenting unique challenges in geography, scale, and complexity.
This is an exceptional opportunity to leverage your expertise as a product and implementation specialist, business analyst, problem solver, and customer success advocate. Your high level of product and technical knowledge will be instrumental in delivering impactful engagements that drive tangible outcomes for our most advanced clients.