About the job
Join Flock Safety!
Flock Safety stands as the premier safety technology platform, empowering communities to flourish through proactive crime prevention and security measures. Our comprehensive hardware and software suite interlinks cities, law enforcement, businesses, schools, and neighborhoods within a robust nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock provides real-time intelligence while prioritizing privacy and responsible innovation.
We foster a high-performance, low-ego team culture where urgency, collaboration, and bold thinking drive our mission. At Flock, you’ll face significant challenges, work swiftly, and engage in continuous improvement. The environment is intense yet deeply fulfilling for those eager to make a meaningful impact.
With nearly $700 million in venture funding and a valuation of $7.5 billion, we are scaling deliberately and in search of exceptional talent to help us achieve the extraordinary. If you value teamwork, ownership, and tackling complex problems, Flock could be your ideal workplace.
The Opportunity
As a Technical Account Manager, you will play a pivotal role in technical enablement and support, accelerating time-to-value and enhancing long-term adoption by being the primary technical resource for agency administrators, analysts, and training leads. You will serve as an internal product expert, assisting Customer Success Managers (CSMs) with enablement, product training, and addressing daily technical inquiries.
You will manage a portfolio of Safe City accounts, responsible for developing and executing a comprehensive training plan for all Flock Safety products utilized by your assigned accounts. Additionally, you will be the first line of support for Safe City, assisting in the escalation and resolution of technical issues as they arise.
This role is crucial in bridging the gap between Customer Success, Product, Engineering, and Support to enhance adoption rates, improve the customer training experience, and elevate the overall customer experience.
Travel Requirements
This role will require up to 70-80% travel.
Required Skills
Customer Support & Troubleshooting:
Act as the technical point of contact for frontline users including administrators, analysts, and training leads.
Triage incoming inquiries from customers, resolving or escalating them in collaboration with Support, Engineering, or Product teams.
Deliver ongoing technical support, ensuring timely resolution of admin-level issues.
Training & Enablement:
Design and conduct training sessions for customers to optimize their use of Flock Safety products.