About the job
About Us
At Redis, we are the architects behind the technology that powers the fast applications of today’s digital world. Each time you check the weather, swipe your credit card, or track your flight status online, our product plays a critical role. Join us to work with the most rapid and user-friendly technology in the industry, whether you're developing it, sharing its story, or marketing it to over 10,000 customers worldwide. Together, we are innovating a faster, simpler world. Are you ready to be part of this journey?
Why Choose Redis?
This is your chance to excel with cutting-edge real-time technology and a strong market strategy focused on innovation. As the driving force behind Open-Source Redis, the world’s most beloved in-memory database, and Redis Enterprise, we empower over 10,000 global customers to redefine how quickly they can process, analyze, predict, and act on their data.
Your Role
As a Technical Account Manager, you will serve as the technical point of contact for our clients, acting as the go-to expert on everything related to the Redis platform. The ideal candidate will possess a technical mindset, a proactive approach, and a strong focus on delivering exceptional client service.
If you thrive in a fast-paced, dynamic environment and are dedicated to going above and beyond for clients, this role is the perfect challenge for you.
Key Responsibilities
Guide clients through the post-sales process by grasping their needs and the capabilities of the Redis platform.
Cultivate strong relationships with clients to become their trusted advisor.
Steer the technical aspects of clients’ revenue performance optimization efforts.
Act as the technical and product authority on all client-related inquiries.
Identify and promote new revenue opportunities through the advocacy of our products and services.
Facilitate the onboarding of new customers to the Redis platform.
Deliver Enhanced Enterprise Support, acting as a bridge between technical support and customers on any issues.
Collaborate with teams across Redis globally to initiate and enhance processes that streamline product delivery.

