About the job
Our Mission
At Zocdoc, we believe that healthcare should prioritize patients. Unfortunately, the system often leaves them grappling with outdated insurance directories, extended wait times on hold, and unforeseen medical bills. Unlike other industries where poor customer service leads to failure, patients in healthcare often feel powerless to demand better. Our goal is to empower patients, transforming their healthcare experience.
Zocdoc is committed to reshaping the healthcare landscape by offering a comprehensive marketplace that allows patients to effortlessly find and schedule both in-person and virtual appointments across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. We believe that by enhancing patient choice, we can drive competition in healthcare, ultimately improving quality and reducing costs.
With 18 years of experience leading the industry, we are only just beginning. If you're someone who enjoys tackling significant challenges alongside a team of thoughtful and driven individuals, we welcome you to explore this opportunity.
Your Impact on Our Mission
In the role of Technical Account Manager (TAM), you will act as a consultative technical authority, providing essential support to ensure the stability and accuracy of Zocdoc's integration with Electronic Health Records (EHR) systems. Your focus will be on identifying opportunities for technical enhancements that foster the growth and success of our Enterprise clients. You'll play a crucial role in safeguarding provider availability and ensuring a smooth scheduling experience for all users. This involves managing complex configurations, monitoring integration health, and resolving technical challenges to optimize appointment availability across large healthcare organizations.