About the job
Join Marqeta as a Technical Account Manager, where you will act as a vital technical and payments consultant for our key customers. Your role will encompass managing the technical facets of Marqeta's relationships throughout the entire customer lifecycle. You'll be the primary point of contact for customers, working alongside various internal teams to secure new business opportunities, enhance the value of existing accounts, and fortify customer relationships.
You'll deepen your expertise by collaborating with our Solutions Engineering, Product, and Technology teams who are well-versed in our platform and solutions. In turn, your valuable customer insights will help shape our strategic roadmap and refine our offerings.
NOTE: If you reside within 35 miles of our London (Holborn) office, we expect you to be on-site 2 days a week, specifically on Tuesdays and Thursdays. Further details will be provided by our Talent team if you are selected for an interview. We look forward to welcoming you aboard!
Your Impact:
- Trusted Technical Advisor: Serve as the go-to technical expert for customers, collaborating with business development and account management teams to analyze requirements. Ensure that key technical stakeholders at our customers fully grasp our technology's strategic advantages and the integration process. Your problem-solving skills will help address immediate technical challenges and aid in realizing their long-term financial objectives.
- Proactive Problem-Solver: Approach challenges from the customer's perspective, delivering clear solutions to their concerns. As you progress, you'll identify potential issues before they arise, documenting your insights to educate others and establish repeatable standards within the team.
- Customer Advocate: Participate actively in product and engineering discussions, providing valuable insights as the representative of customer interests. Your interactions across diverse teams will offer unmatched insights into how Marqeta supports its customers and the competitive landscape, informing our innovation strategies.

