About the job
Join Axon and Be a Force for Good.
At Axon, we are committed to our mission of Protecting Life. Our team is dedicated to addressing society's most pressing safety and justice challenges through a comprehensive ecosystem of devices and cloud-based software. We believe in collaboration, valuing diverse perspectives from our customers, communities, and each other.
Working at Axon is dynamic, fulfilling, and impactful. Here, you will take initiative and create meaningful change while growing in a company that values your contributions.
Your Impact
As a Technical Account Manager, you will play a vital role in implementing and supporting Axon’s software solutions within law enforcement agencies. You will utilize your in-depth knowledge of Axon products and services to provide exceptional technical support, oversee intricate deployments, and cultivate enduring customer relationships. Serving as the main contact for your designated agencies, you will address significant technical challenges, encourage software adoption, and act as the customer’s representative within Axon. Your efforts will significantly enhance public safety and save lives by ensuring our technology is effectively employed by those who need it most.
What You’ll Do
Location: Must reside within an hour of an Axon Hub Location, with remote work and 80% travel to agency locations across the U.S.
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Serve as the primary technical contact for assigned agencies, troubleshooting and resolving advanced technical issues with Axon’s offerings.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful launches.
- Manage Crisis Situations: Respond swiftly to critical technical incidents, acting as a crisis manager to restore operations and minimize disruptions.
- Advocate for Customers: Convey agency requirements and feedback internally at Axon, influencing product enhancements and service improvements.
- Promote Best Practices: Assist agencies in navigating change management processes, identifying challenges and offering solutions to maximize software utilization and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure seamless integration and support.

