Qualifications
5+ years of experience in technical account management, service delivery, or similar client-facing roles focusing on infrastructure.Demonstrable experience in providing technical leadership and operational guidance for enterprise production environments, particularly those that are regulated or high-performance, utilizing OpenStack, Kubernetes, and hybrid cloud infrastructures.Strong understanding of key OpenStack components (Nova, Neutron, Cinder, Keystone, Glance), along with Linux systems, distributed systems, networking, and storage from both strategic and operational perspectives.Proven capability to lead high-severity incidents, escalate when necessary, and maintain effective communication with both executives and engineering teams.Ability to provide architectural guidance and strategic recommendations, balancing operational, technical, and business considerations, including OS, hardware, and platform upgrades.Expertise in proactive risk identification and mitigation techniques.
About the job
Join Mirantis as a Technical Account Manager in a vital, client-facing role dedicated to navigating enterprise clients through intricate production infrastructure challenges, ensuring operational excellence across our platforms. In this position, you will act as the primary technical owner for a suite of enterprise clients leveraging Mirantis solutions in live environments.
Your responsibilities will include guiding clients through incidents, upgrades, and architectural decisions, ensuring their platforms are stable, high-performing, and ready for future expansions. You will collaborate with Support, Engineering, and Customer Success teams, serving as a trusted technical advisor to client engineering teams and senior stakeholders managing mission-critical systems.
Additionally, you will lead strategic account reviews, presenting platform health and risk assessments to executives, and offering recommendations that steer operational direction and long-term platform strategies.
Success Metrics:
- Outstanding SLA performance and a measurable decrease in escalations.
- Exceptional client satisfaction (CSAT > 95%), driven by technical credibility and strategic insights.
- Reduction in repeat incidents through proactive, systemic platform enhancements.
- Boosted client confidence and effective integration of Mirantis platforms.
- Clear, actionable results provided during QBRs and strategic account sessions.
About Mirantis
Mirantis stands at the forefront of Kubernetes-native AI infrastructure, empowering organizations to construct and manage scalable, secure, and sovereign infrastructures for modern AI, machine learning, and data-intensive applications. Our combination of open-source innovation and profound expertise in Kubernetes orchestration enables platform engineering teams to deliver composable, production-ready developer platforms across all environments—be it on-premises, in the cloud, at the edge, or in sovereign data centers.As enterprises navigate the growing complexities of AI-driven workloads, Mirantis provides the automation, GPU orchestration, and policy-driven control necessary to manage infrastructure with confidence and agility. We are committed to open standards and ensuring customers maintain full control over their infrastructure strategies.
