Qualifications
As a Technical Application Scientist, you will play a pivotal role in ensuring a superior customer experience by providing expert technical support and troubleshooting. You will collaborate across various internal teams, including Field and Bioinformatics Application Scientists, R&D, Sales, and Marketing, to streamline customer interactions and drive success. Your responsibilities will include:
Providing direct support to customers and global distributors on product information and troubleshooting.
Managing and logging customer inquiries using CRM and support platforms.
Escalating and resolving technical issues in collaboration with Field Application, R&D, and Product Management teams.
Representing the Voice of the Customer by gathering and conveying feedback to internal stakeholders.
Leading technical product training sessions for Sales and Support teams.
Creating instructional content for both customers and internal teams.
Keeping abreast of developments in single-cell genomics to inform leadership of market trends.
About the job
About Us
At Parse Biosciences, we are dedicated to advancing human health and scientific discovery. Our innovative single-cell sequencing technology empowers researchers to make significant breakthroughs in fields such as cancer treatment, tissue regeneration, stem cell research, and more. With a foundation rooted in groundbreaking technology developed at the University of Washington, we have secured over $100 million in funding and support from more than 3,000 laboratories globally. Our diverse product line includes offerings like Evercode Whole Transcriptome and a robust data analysis software, all aimed at enhancing research capabilities.
Our headquarters in the dynamic South Lake Union area of Seattle, Washington boasts a state-of-the-art facility that reflects our commitment to innovation and excellence.
About Parse Biosciences
Parse Biosciences is a pioneering life sciences company focused on revolutionizing single-cell sequencing to foster advancements in health and research. With a commitment to innovation and a robust product suite, we aim to drive significant contributions to the scientific community.