Qualifications
Your Responsibilities
Provide Second-Level Support for technical inquiries within an L3 Support System.
Conduct comprehensive analyses of product and system infrastructure issues and ensure rapid, customer-centric solutions.
Offer product and technical expertise to internal teams and clients.
Communicate problems and solutions clearly to diverse audiences.
Collaborate closely with other teams for problem resolution and relay customer feedback.
Your Profile
Please note: Even if you don’t meet all the criteria outlined below, but believe you are a good fit for the role, we encourage you to apply!
What You Bring
At least 2 years of extensive experience in SLA-based IT support with direct customer interaction.
Strong understanding of application architectures and interfaces, with the ability to interpret code in JavaScript, Ruby, and other programming languages.
Experience with SQL and E/R databases.
Highly solution-oriented and customer-focused work style.
Excellent communication skills in both English and German (C1 level).
We are particularly interested if you have:
A relevant degree or training in Software Engineering, Computer Science, or a related field.
Experience in Windows administration.
About the job
Join Our Mission at Doctolib!
Doctolib is looking to expand its team with a Technical Customer Support Specialist (m/f/x).
As part of our Customer Care Team, Technical Services plays a vital role in onboarding new clients and supporting our existing customer base. Our primary objective is to deliver the best possible experience with Doctolib by efficiently and promptly addressing all customer inquiries.
In this position, at the end of each workday, you will feel proud knowing you contributed significantly to the digital transformation of the healthcare sector. Your analytical, troubleshooting, and communication skills will greatly enhance your professional development with us.