About the job
At Appian, we embody the principles of Intensity and Excellence. Our commitment to high standards drives us to deliver quality results in everything we do. With ambition and accountability, we tackle challenges together, ensuring that as a team, we achieve outstanding outcomes. By joining Appian, you become part of a passionate community dedicated to accomplishing ambitious goals.
Are you eager to merge your tech enthusiasm with strategic problem-solving abilities? Our Customer Success team is dedicated to delivering exceptional results for our clients. We focus on creating significant business impacts swiftly, working closely with our customers to transform their visionary ideas into reality. Being part of the Customer Success team will empower you to enhance your skills and grow in the consulting domain.
As a Technical Delivery Manager (TDM), you will play a pivotal role in achieving two key objectives: (1) ensuring clients realize remarkable business outcomes through our technology solutions and (2) fostering customer growth via technology insights, trusted relationships, and demonstrable success. TDMs are responsible for managing and delivering innovative solutions utilizing the Appian platform, overseeing all facets of agile delivery for Appian-led projects, including risk management and resolution of impediments. You will collaborate closely with sales representatives to stimulate growth within strategic accounts and integrated initiatives. Your efforts will encompass project management, account management, relationship building with clients and partners, financial oversight, opportunity evaluation, issue identification, project/use case definition, demand generation, service positioning, and account strategy—all conducted in collaboration with Appian Sales, Appian Partners, and other Customer Success team members, including Customer Success Managers (CSMs).
This role is based at our headquarters in McLean, VA. Appian thrives on a culture of in-person collaboration, which we believe is fundamental to fulfilling our mission. Employees in this position are expected to be in the office 4 to 5 days a week to nurture that culture, ensuring we excel through shared ideas and teamwork while maximizing opportunities to connect with the exceptional people across Appian. Although in-person customer interactions are our priority, we recognize that an office environment fosters collaboration, celebration of achievements, and strong inter-team relationships.

