About the job
At Appian, we embody the values of Intensity and Excellence. We strive for high standards in everything we do, ensuring that our work reflects our commitment to quality and care. Our approach to challenges is driven by ambition and accountability, encouraging a culture where we support each other in achieving outstanding results. When you become part of Appian, you join a dedicated team focused on accomplishing ambitious goals together.
Are you eager to leverage your technological expertise and strategic problem-solving skills? Our Customer Success team at Appian is deeply committed to delivering exceptional customer outcomes. We pride ourselves on making a significant business impact efficiently, partnering closely with our customers to realize their best ideas. By joining this team, you will receive the guidance and opportunities necessary to enhance your skills within the consulting domain.
As a Technical Delivery Manager (TDM), your main responsibilities will revolve around two key objectives: (1) enabling our customers to achieve impressive business results through effective technology engagements, and (2) fostering customer growth with our technology expertise, trusted guidance, and proven outcomes. TDMs will manage and deliver cutting-edge solutions developed on the Appian platform, overseeing all aspects of agile delivery for Appian-led projects, including risk management and resolving obstacles. You will collaborate closely with sales representatives to drive growth in strategic accounts and integrated deals. Your role will encompass project management, account management, relationship building (with both customers and partners), financial oversight, opportunity qualification, problem-solving, project/use case definition, demand generation, services positioning, and account strategy development. All these activities will be conducted in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

