About the job
About Versaterm
Versaterm is a leading global provider of public safety solutions dedicated to helping agencies transform their service delivery to communities. Established in 1977, we have developed a comprehensive ecosystem of innovative tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and achieve equitable outcomes.
Our teams thrive on innovation, expertise, and a steadfast commitment to customer success. As we expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the future of public safety technology. If you are passionate about creating a significant impact, we want to hear from you.
The Role
Job Summary
The Technical Lead in Deployment & Escalation is responsible for providing advanced technical expertise (level 2 and 3) and managing the technical resources dedicated to installations. This role supports implementation projects and addresses critical escalations related to Komutel’s telephony solutions.
This position primarily focuses on NG911 environments while also covering non-911 settings, including healthcare and other critical services, encompassing projects completed in partnership with various agencies.

