Qualifications
Required Qualifications:Expertise in:Cloud computing technologies and conceptsUnified Communications, VOIP, and Contact Center technologiesNetworking fundamentals, including TCP/IP, routing protocols, and security infrastructureLayer 2 technologies such as spanning-tree, VLANs, and WLANsMinimum of 3 years in a Professional Services consulting, field services engineering, or technical project management role focused on telecom cloud services or contact center solutions.Proficiency in PHP programming or scripting is a plus.Bachelor's degree in a technical field or equivalent industry certifications and experience.Exceptional verbal and written communication skills suitable for all organizational levels, including executives.A motivated individual who sets and achieves ambitious personal goals.Excellent organizational and time management skills.A collaborative team player who can make a significant impact.Willingness to travel as required.
About the job
Priority will be given to local candidates (considered within 50 miles of San Jose, CA).
8x8, Inc. is looking for a seasoned Technical Project Manager to join our Professional Services team. In this role, you will be responsible for crafting innovative, value-added solutions tailored to our business clients using our award-winning hosted Contact Center, PBX, and Hosting services. Your expertise in solutions development, combined with your knowledge of the call center and telecom industry, will enable 8x8 to bolster our footprint in the hosted unified communications market.
Key Responsibilities:
- Collaborate with sales managers and reseller partners to uncover potential Professional Services opportunities.
- Gather project requirements from clients through remote interviews.
- Develop Statements of Work (SOWs) that include cost estimates based on client needs.
- Deploy customized solutions and services based on the SOW utilizing 8x8 products, APIs, and third-party software development tools as necessary.
- Oversee subcontracted software development projects, ensuring quality deliverables.
- Manage client deployment of 8x8 services as specified in the SOW.
- Present 8x8 services and tailored solutions to clients, including executives and end-users.
- Achieve or exceed P&L goals for professional services.
About 8x8, Inc.
8x8, Inc. (Nasdaq: EGHT) has been recognized by Forbes as the 10th best performing stock and ranks among the top 20 Fast Growing Tech Stars. We are a leader in advanced VoIP communications, providing voice, video, mobile, and unified communications solutions tailored for small to medium-sized businesses and distributed enterprises. Our offerings combine advanced phone services, contact center solutions, web conferencing, productivity tools, and flexible service plans that are both user-friendly and cost-effective.