Qualifications
What Success Looks LikeWithin your first six months, you will design and operationalize systems that make exceptional service a repeatable process.Increase Velocity: Ensure >90% of service calls are completed within SLA, achieving a 30% reduction in mean time to resolution, which unlocks greater efficiency and customer uptime.Boost Quality: Maintain a repeat-visit rate of Delight Customers & Partners: Internal teams can depend on clear, repeatable service processes that foster seamless collaboration, reflected in high customer satisfaction scores and positive partner feedback.Build the Foundation: Deliver the initial version of Meter's global service operations framework, defining how we deliver, measure, and scale our services.Your Daily ResponsibilitiesFrom day one, you will own and enhance the systems that keep Meter's networks operational.Coordinate and Execute: Oversee the daily service pipeline: triage issues, prioritize dispatch, and ensure technician readiness before site visits.Design and Standardize: Develop playbooks, checklists, and decision frameworks that ensure consistent service delivery across all locations.Drive Technical Resolution: Collaborate with Engineering and Deployment Operations to identify and resolve recurring root causes of service issues, fostering a culture of continuous improvement.
About the job
At Meter, we are on a mission to transform internet infrastructure into an essential utility. Our innovative product is designed for a diverse range of stakeholders including customers, ISPs, partners, and technicians. As a Technical Project Manager for Service Operations, you will play a crucial role in ensuring that our utility-scale infrastructure operates smoothly and resiliently, adapting to the evolving needs of our customers.
The value of a network increases with meticulous maintenance. In Service Operations, you will merge reliability with growth by developing systems, standards, and tools that enhance our network design and management across a global fleet.
In this technical project management role, you will transform urgent customer requirements into scalable and proactive infrastructure solutions. As our product ecosystem expands, you will ensure that our fleet aligns with the latest design principles, delivering unparalleled utility-grade reliability and performance. You will be instrumental in building the platform for utility-grade service at scale.
About Meter
Meter is dedicated to evolving internet infrastructure into a utility, ensuring that our product meets the needs of a wide range of stakeholders, including customers, ISPs, partners, and technicians. We prioritize high-quality service to maintain operational resilience and support our customers' growth.