About the job
Join Intercom, a pioneering AI Customer Service company dedicated to transforming customer experiences for businesses. Our flagship AI agent, Fin, enables companies to offer exceptional, always-on customer service, significantly enhancing customer interactions. Fin integrates seamlessly with our Helpdesk to create the comprehensive Intercom Customer Service Suite, providing AI-enhanced support for complex queries requiring human assistance.
Founded in 2011, Intercom is trusted by nearly 30,000 global businesses and is reshaping the standard for customer service. Our core values inspire us to push boundaries, work with agility, and deliver exceptional value consistently.
What’s the opportunity?
As a leader in AI-driven customer service, Intercom is seeking a Technical Recruiter to join our dynamic talent acquisition team. You will play a crucial role in attracting top-tier talent essential for powering the technology behind Fin. This position offers you the chance to create a positive and engaging experience for candidates throughout the hiring journey.
What will I be doing?
Create and maintain robust candidate pipelines through innovative sourcing, screening, and outreach strategies.
Collaborate closely with hiring managers to gain a deep understanding of role requirements, ensuring a smooth hiring process.
Leverage data-driven insights to continuously enhance and refine recruiting strategies.
Facilitate structured interview panel meetings and debriefs to ensure informed hiring decisions.
Become proficient in our recruiting tools and systems, maximizing the use of automation and AI.
Manage the entire candidate lifecycle, from initial contact through to offer acceptance.

