About the job
As a Technical Services Analyst at Telefónica Tech, you will serve as the primary point of contact for customers reporting IT issues. Your role is crucial in delivering outstanding customer service through effective communication and problem-solving skills. You will manage incoming calls, address customer inquiries, and accurately log tickets to ensure prompt resolution.
Key Responsibilities:
- Act as the first point of contact for customers through various channels including telephone, email, and our customer portal.
- Accurately log tickets with detailed information on the ticket management system.
- Perform basic incident resolutions (first-time fixes) whenever possible.
- Proactively address and resolve customer queries.
- Maintain a positive demeanor and provide high-quality customer service consistently.

