About the job
"Joining the Technical Services team has been one of the most collaborative and dynamic experiences of my career. We seamlessly combine intricate technical problem-solving with valuable partnerships with our clients, ensuring that no one operates in isolation. Every day, there’s always a team member eager to lend a hand, share insights, or celebrate our successes together. This is a team that truly values excellence in our work and in our relationships with one another; that’s why I look forward to coming in every day." - Wyatt Hook – Sr. Manager, Technical Services
As a Technical Services Specialist II, you will assume a pivotal consultative role, assisting Absorb’s clients through technical integrations, data solutions, and cross-system automation. This position is ideal for someone who enjoys merging client interaction with hands-on technical execution, thrives in complex environments, and is equally adept at facilitating discussions and troubleshooting integration challenges.
You will spearhead technical projects from initial scoping to final delivery, manage advanced integration scenarios, and act as a mentor and knowledge resource for our team. Additionally, you will help refine our team’s operations by contributing to process enhancements, documentation, and innovative service offerings.
This role is perfectly suited for individuals looking to move beyond standard support tasks and embrace greater ownership, influence, and autonomy.
Interested in learning more about Absorb from a current employee? Check out the video below:
Key Responsibilities:
Client Engagement & Project Management
Facilitate scoping sessions to define project requirements and create feasible project plans aligned with technical realities and client expectations.
Oversee integration and data projects from inception to completion, ensuring timely and high-quality results.
Convey intricate technical concepts in a manner that is actionable and client-friendly.
Cultivate strong, trust-based relationships with clients grounded in clarity, dependability, and superior service.

