Qualifications
Your ResponsibilitiesProvide technical support related to the German telematics infrastructure, including interface architecture, card management, and Gematik standards.Oversee and troubleshoot Doctolib solutions during product onboarding, performance, updates, and configurations.Resolve complex interoperability issues with connectors and APIs in close collaboration with IT service partners.Independently analyze complex technical issues, maintain detailed documentation, and work closely with development teams to resolve bugs via Jira.Utilize various AI tools to efficiently develop solutions and generate extensive knowledge.Proactively transfer knowledge to internal teams to sustainably prevent technical challenges and enhance customer satisfaction.Your ProfileYou should bring:Experience with complex IT infrastructures, networks, and security-critical systems.Practical experience in API integration and troubleshooting.The ability to explain technical matters clearly to both IT experts and non-technical stakeholders.Fluent German (minimum C1) and good English (minimum B2) skills.What you will learn with us or ideally already bring:Knowledge of telematics infrastructure, Gematik standards, and other healthcare IT systems.Experience with IT service partners, KIM+, eAU, and e-prescription workflows.Familiarity with observability tools like Kibana, Datadog, or Elasticsearch.Education: A degree in Computer Science, Medical Informatics, or equivalent professional experience is welcome but not mandatory.
About the job
Join Us in Shaping the Future of Healthcare
Are you passionate about technology and eager to delve deep into the German healthcare IT landscape? If so, you've come to the right place.
As part of our Technical Services team, you will work at the intersection of our Doctolib platform and the German healthcare IT system. Your role will involve solving complex integration challenges, assisting our clients with technical issues, and ensuring a seamless integration of Doctolib into our clients' infrastructures.
You don’t need to know everything from day one. With your solid foundational skills and eagerness to learn, we will support you in familiarizing yourself with topics such as telematics infrastructure and APIs/connectors.
About doctolib
Doctolib is a pioneering company in the field of digital healthcare, striving to improve patient care and streamline the healthcare system for professionals and patients alike. We are committed to innovation and excellence in health technology.