About the job
About Stainless
Stainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. We proudly serve esteemed clients such as OpenAI, Anthropic, and Cloudflare.
With over $35 million raised from notable investors including a16z and Sequoia, as well as support from founders and C-level executives from companies like Stripe, Datadog, Segment, and Linear, we are well-positioned for growth.
Based in New York City, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.
About the Role
As a Technical Success Manager at Stainless, you will play a pivotal role in ensuring the success of our most valued customers, which include industry leaders such as Cloudflare, Google, Anthropic, and OpenAI. Your mission will be to guarantee that these clients achieve outstanding results with our platform while managing intricate technical relationships and advocating for product enhancements based on their insights.
This position merges extensive technical knowledge with exceptional interpersonal skills. You will troubleshoot and resolve complex technical challenges, handle escalations with poise, and maintain alignment between customers and internal teams. Most importantly, you will cultivate relationships that inspire enthusiasm for working with Stainless.
What You'll Do
Act as the primary technical liaison for Stainless's most strategic clients.
Foster and sustain robust relationships with technical stakeholders within customer organizations.
Investigate, triage, and resolve intricate technical issues, collaborating across engineering, product, and support teams.
Effectively manage escalations to ensure customers feel valued and that issues are resolved swiftly.
Organize and track numerous customer requests, issues, and initiatives across multiple accounts concurrently.
Convert customer needs and feedback into actionable insights for the product and engineering teams.
Develop in-depth expertise in the Stainless platform and remain informed on customer use cases.
Proactively identify potential risks to customer satisfaction and work to mitigate them before they escalate.
Identify opportunities for customers to expand their use of new products and services.
Who You Are
You possess a strong technical background (engineering, computer science, or a related field) and can engage confidently with senior engineering teams.

