Qualifications
Proficient in IT, particularly with web-based platforms and internal ticketing systems.Strong problem-solving and analytical skills.Exceptional attention to detail and accuracy in managing customer data and technical configurations.Excellent verbal and written communication abilities.Capable of working both independently and collaboratively in a fast-paced setting.Familiarity with Microsoft Office. Nice to Have:Relevant technical certifications such as CompTIA A+, Network+, or similar are advantageous but not mandatory.Experience with telematics or vehicle technology systems is highly desirable.Demonstrated ability to work with software platforms, databases, and diagnostic tools.A full UK driving license may be preferred, depending on the requirement for occasional site visits.
About the job
Part-Time Position - Working Hours: 09:00-14:30 Monday to Friday (Flexible Hours/TBC)
Role Overview:
Join us as a Commissioning Support Agent, where you will play a vital role in the remote configuration, activation, and quality assurance of telematics devices, including vehicle trackers and dash cameras. Collaborate closely with our Installation, Technical Support, and Customer Service teams to ensure each device is expertly set up, tested, and ready for customer use.
Key Responsibilities:
- Commission vehicle tracking units and dash cameras through our internal platforms and systems.
- Validate hardware installation data and confirm device functionality post-installation.
- Conduct diagnostic checks and troubleshoot issues during the commissioning phase.
- Communicate with field engineers to resolve technical issues or incomplete installations.
- Ensure each device is accurately linked to the customer account, vehicle, and relevant software platform.
- Document commissioning activities and escalate anomalies to the appropriate team.
- Assist with new product rollouts and firmware updates as necessary.
- Deliver exceptional customer service by ensuring devices are commissioned promptly and correctly.
- Work with cross-functional teams to continuously enhance commissioning processes and workflows.
About Radius Limited
Radius Limited is an innovative and ambitious global enterprise dedicated to creating transformative solutions that empower our customers. We provide best-in-class sustainable mobility, connectivity, and technology solutions tailored to meet diverse needs.Since our inception in 1990, we have consistently pursued growth and innovation, adapting to new markets and staying ahead of industry trends. Our core mission is to assist businesses of all sizes in navigating future challenges while seizing opportunities for growth. Sustainability lies at the heart of our offerings, and with our leading e-mobility solutions, we are committed to supporting businesses through the energy transition, crafting solutions for a more sustainable and connected future.Join us on our exciting journey of growth and innovation, and be part of a team that’s shaping the future of technology.