About the job
About AvePoint
Secure your future with AvePoint, a global frontrunner in data management and governance. With over 21,000 clients worldwide, we empower organizations to modernize their digital workplaces using Microsoft, Google, Salesforce, and other collaboration tools. Our extensive channel partner program features over 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. For more information, visit www.avepoint.com.
At AvePoint, we prioritize investment in our employees. We believe that agility, passion, and teamwork are essential for success, creating a culture where you are empowered to take initiative, learn from others, and shape your career to unleash your full potential!
Overview
Are you a tech-savvy problem solver with a passion for cloud solutions and artificial intelligence? As a Technical Support Analyst, you won’t just resolve issues; you’ll be an essential part of a team that maintains our cloud services and helps our customers stay ahead in a rapidly changing digital landscape. If you’re eager to kickstart your career at the crossroads of customer success and cutting-edge technology, this role is perfect for you.
Your Responsibilities
- Cloud & AI Product Support: Master our software suite, specializing in Microsoft technologies and cloud platforms such as Azure and Office 365. Analyze and troubleshoot software issues, leveraging data logs and development resources to resolve complex challenges in the Microsoft Cloud.
- Customer Success Advocacy: Act as a trusted partner for our clients by delivering effective, empathetic, and prompt solutions via phone, email, and remote support. Guide customers through implementing and optimizing our products to maximize benefits from our cloud-based and AI-enhanced tools.
- Collaborative Troubleshooting: Work closely with cross-functional teams to address issues and improve our products. From reviewing logs to performing root cause analysis, you will play a pivotal role in enhancing our offerings.

