About the job
Airbyte is the leading open-source solution for data movement, empowering data teams to efficiently transfer data from various applications, APIs, unstructured sources, and databases to data warehouses, lakes, and AI applications. With a vast ecosystem of connectors and a growing user base, Airbyte has demonstrated the economic viability of scalable data integration. We are now forging ahead with the development of an advanced data infrastructure tailored for AI agents, ensuring swift and precise data access from hundreds of sources. Our mission is to make data universally accessible and actionable.
We have secured $181 million in funding from top-tier investors such as Benchmark, Accel, Altimeter, Coatue, and Y Combinator. Our approach is centered on product-led growth, focusing on building exceptional products that resonate with our users. With sufficient capital to innovate boldly, we maintain an agile, scrappy approach, continuously experimenting to navigate the evolving AI landscape.
About the Role:
Are you passionate about resolving tricky API challenges? Do you thrive on being the go-to person for customers during complex situations? As a Technical Support Engineer at Airbyte, you will merge technical acumen with genuine customer empathy to bolster our expanding cloud and embedded integration platform. Your role extends beyond simply addressing issues; you will actively influence product development by advocating for the customer perspective within our engineering and product teams.
Your Responsibilities:
Customer Support & Troubleshooting:
Become a trusted resource for customers by providing clear, thoughtful responses via email, ticketing systems, and occasional video calls, transforming frustrated users into loyal advocates.
Prioritize and triage incoming inquiries with urgency, consistently achieving SLA goals while utilizing AI tools to enhance efficiency and expedite issue resolution.
Investigate intricate issues related to APIs, connectors, data pipelines, and SaaS integrations, collaborating with Engineering to identify root causes and implement effective solutions.
Thoroughly document and replicate customer-reported bugs, ensuring that necessary details are provided for prompt action by the appropriate teams.
Guide embedded platform customers during onboarding and troubleshooting, covering areas such as OAuth flows, widget tokens, scoped API tokens, and connector configuration.

