About the job
Role Overview
As a Technical Support Engineer at Fundraise Up, you will be an integral part of our team, acting as a product expert and a critical link between our innovative technology and the nonprofit organizations we serve. Your role will not only involve resolving technical issues but also contributing to the enhancement of our product through feedback and insights gained from user interactions.
About Fundraise Up
Fundraise Up is a pioneering global fundraising platform designed to simplify the donation process for nonprofits, ensuring it is quick, seamless, and accessible. Our technology facilitates millions of dollars in donations worldwide each month. We are dedicated to innovation that drives results - improving load times, conversion rates, and supporting global payment systems, all while adhering to accessibility-first design principles.
Our platform is trusted by renowned nonprofits such as UNICEF and the Alzheimer’s Association, achieving a stellar 4.9/5 rating on major software review platforms, highlighting our commitment to excellence.
Our Global Impact
Operating within the enterprise sector, we cater to nonprofit organizations across North America, Europe, Australia, and the UK. Our expansive product ecosystem includes a modern checkout experience, customizable widgets, donor and partner portals, and various internal applications.
The backend is powered by technologies like Node.js and MongoDB, while our frontend utilizes Webpack, Vue.js, and React, predominantly using TypeScript. We rely on Kafka for high-throughput messaging and Bull for background processing, storing analytics data in ClickHouse and utilizing Elasticsearch for search functionalities.
Our Team Culture
With a diverse team of over 160 professionals, including 80 engineers, we embrace a culture of technical curiosity and collaborative knowledge sharing. Our remote team spans several countries, including Spain, Poland, and Turkey, fostering an environment where every contribution is valued. Regular engineering forums allow us to celebrate achievements and share insights, ensuring that quality and mentorship are at the forefront of our mission.
What We Offer
- Work location options: Choose your preferred shift (EST): 6 PM - 3 AM.
- Stock options available.
- Fluency in Russian and English is required.

